Customer Survey

 

Dear Valued Guest, 

Thank you for staying with us at the Mount Royal Hotel in Banff National Park.  We hope your stay with us was a highlight of your trip.  Our goal is to exceed your expectations in value, service and facilities.  With your assistance, we can improve our current performance and reward exceptional employee performance. 

Please take a moment to fill out the survey below so we can measure our performance.

Thank you again for staying with us at the Mount Royal Hotel.

 

Customer Questionnaire


Overall, how did our hotel meet your expectations?

How did you book your room?
 
 
 

Reservations

By Phone:

Friendly
 
Knowledgeable
 
Helpful
By Web:

Easy to Navigate
 
Appearance/Design
 
Availability of booking options

 

Check-in / Check-out: 

Staff Friendly

 
Staff Knowledgeable
 
Speed of Check-in
 
Speed of Check-out
 

Guest Room

Room Number:    

Decor/Furnishings
 
Cleanliness 
 
Comfort of Bed 
 
Ability to control room comfort 
 
Quality of bathroom 
 
Aroma of guest room 

 

Food and Beverage

Paddock Pub

Menu Variety
 
Food Quality
 
Promptness
 
Service Quality


Tony Roma's Restaurant

Menu Variety
 
Food Quality
 
Promptness
 
Service Quality


Tony Roma's Lounge

Menu Variety
 
Food Quality
 
Promptness
 
Service Quality
 
 
 

Hotel Facilities

Parking
 
Laundry
 
Concierge
 
Jacuzzi
 
Dry Sauna
 
Appearance of Hotel (exterior)
 
Appearance of Hotel (interior)
 
Hotel Security/Safety
 
Maintenance/Upkeep of Hotel

If any of our staff were especially helpful, please let us know.
 

Did you visit any Brewster Attractions?

 
Banff Lake Cruise

What is the primary purpose of your stay?

Have you stayed at the Mount Royal Hotel before?

If yes, how many times:   

How likely are you to recommend the Mount Royal Hotel to family or friends?
 
Name:  
Address:  
Phone Number:  
Country:  
Email Address:  
Dates of Stay :  
Additional Comments  
May we use your comments in our promotional material?
 
 

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1 877 442 2623

info@mountroyalhotel.com