Dear Valued Guest,
Thank you for staying with us at the Mount Royal Hotel in Banff National Park. We hope your stay with us was a highlight of your trip. Our goal is to exceed your expectations in value, service and facilities. With your assistance, we can improve our current performance and reward exceptional employee performance.
Please take a moment to fill out the survey below so we can measure our performance.
Thank you again for staying with us at the Mount Royal Hotel.
Customer Questionnaire
Overall, how did our hotel meet your expectations?
How did you book your room?
Reservations
By Phone:
Friendly
Knowledgeable
Helpful
By Web:
Easy to Navigate
Appearance/Design
Availability of booking options
Check-in / Check-out:
Staff Friendly
Staff Knowledgeable
Speed of Check-in
Speed of Check-out
Guest Room
Room Number:
Decor/Furnishings
Cleanliness
Comfort of Bed
Ability to control room comfort
Quality of bathroom
Aroma of guest room
Food and Beverage
Paddock Pub
Menu Variety
Food Quality
Promptness
Service Quality
Tony Roma's Restaurant
Menu Variety
Food Quality
Promptness
Service Quality
Tony Roma's Lounge
Menu Variety
Food Quality
Promptness
Service Quality
Hotel Facilities
Parking
Laundry
Concierge
Jacuzzi
Dry Sauna
Appearance of Hotel (exterior)
Appearance of Hotel (interior)
Hotel Security/Safety
Maintenance/Upkeep of Hotel
If any of our staff were especially helpful, please let us know.
Did you visit any Brewster Attractions?
Banff Lake Cruise
What is the primary purpose of your stay?
Have you stayed at the Mount Royal Hotel before?
If yes, how many times:
How likely are you to recommend the Mount Royal Hotel to family or friends?
May we use your comments in our promotional material?