Welcome to our current job listings.

 
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Last update: April 25th 2008
 
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Job Description
The Front Desk Agent is responsible for greeting all our guests to the hotel and offer a superior customer service and for Check In and Check Out in a friendly, professional and timely manner.
Other tasks include, answering the phones, and taking reservations, balancing payments and postings, maintaining in-house guests accounts, provide effective communication and coordination between the Front Desk and all other departments, balancing cash and complete all hotel tracking sheets, maintaining a helpful and courteous manner and a professional posture at all times.
 
Skills: Above average customer service skills and ability to problem solve, computer experience, preferably with a property management system, previous cash/credit card balancing experience, excellent verbal and written communication skills, time management skills, must be able to prioritize and perform multiple tasks simultaneously, the ability to stand for long hours, the ability to contribute to our positive, professional and friendly environment. Must be available to work weekends.
Language Requirements: English - Excellent knowledge.
Employment Type: Full Time Permanent.
Experience: Previous Front Desk, Night Audit or Reservations considered an asset.

 

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Bellman

 

Position Summary

Under the supervision of the Bell Captain and the direction of the Front Office Manager, the Bell Staff act as guest service representatives providing friendly assistance to all Mount Royal Hotel visitors and performs other duties required by management.

Duties

Provides In and Out Baggage Service
Acts as Hotel Concierge
Providing Security to our Hotel Guests
Providing Support to Food and Beverage Service
Performs Other Duties

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General Responsibility:

Under the supervision of the Front Office Manager, the Reservation Coordinator responds to the reservations inquiries, enters reservation information accurately into the property management system and maintains reservation files; all in a timely fashion to achieve highest possible occupancy and revpar.  Reservation responsibilities include Groups, FIT’s and Leisure Travelers. 

Specific Duties & Responsibilities

• Input reservations received by phone, fax, and email
• Update extranets rates and availability
• Distribute meal plan forecast weekly to all department heads
• Process inventory reports from wholesale companies
• Send out invoices to prepay companies
• Build packages, rate codes, group and FIT blocks
• Provide management team with status reports on the top major clients
• Ensure that group & FIT files are complete before they are passed to the Front Desk
• Assisting Front Desk when necessary

 

Qualifications

• Organized and detail orientated
• Pleasant and professional phone manner
• Task orientated
• Previous reservations experience an asset

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