Mount Royal Hotel - Banff, Alberta, CanadaMount Royal Hotel - Banff, Alberta, CanadaMount Royal Hotel - Banff, Alberta, CanadaMount Royal Hotel - Banff, Alberta, Canada
Mount Royal Hotel - Banff, Alberta, CanadaA Heritage HotelSpecials & PackagesRooms & RatesReservationsLocationAmenitiesHotel RatingsMeetings & WeddingsTravel AgentsGift CertificatesEmployment

Check Availability

Mount Royal Hotel
Employment
  The Mount Royal Hotel provides an excellent opportunity to learn and grow, foster new friendships and experience mountain living. As a division of Brewster, you will be part of company that has evolved from a local guiding company to a world-class transportation company, tour operator, hotelier and attraction provider. This impressive legacy is a credit to the diverse employees who have chosen to join our team. We encourage you to browse our listings below.

Welcome to our current job listings.
 
Mount Royal Hotel Facebook Group
 
Updated: February 11, 2010.

Maintenance – Level 1

Job Description

Working under the direction of the Maintenance Manager, the incumbent will assist with the day to day and routine maintenance of the HVAC, Plumbing and Electrical systems. The job includes painting and general upkeep of the rooms, common areas and outside of the hotel
 
Specific Duties & Responsibilities:
 
-Responding to Guest Requests through the Maintenance Log.
-Complete daily checklist of maintenance duties as provided by the Maintenance Manager.
-Cover maintenance shifts including weekends,
-“Being proactive and provide repair or maintenance services for areas of the hotel that require attention.
-Work with housekeeping to ensure guest rooms are problem free before occupancy
- Other duties as assigned.
- Assist Bellman in keeping the external areas of the Hotel clean and clear for our Guests, especially with snow and ice in the winter.


 Room Attendant

Job Description:

• Room Attendants are responsible for ensuring the cleanliness of the hotel’s guest rooms and corridors.

Task:

• Tasks include making beds; changing linen; general tidying of the room; dusting; vacuuming; cleaning bathrooms; folding and organizing the linen stock; handling lost and found items and attending to any additional requests from guests.
 
Skills:

• Strong work ethic; good physical condition; able to work without supervision; determination to accomplish task on time with a high standard of quality; attention to detail and good team player.
 
 
Employment Type:

• Full Time and Seasonal 
 
Salary/Wage:

• Very competitive wage and bonus program


Front Desk Agent
 
General Responsibility
Under the supervision of the Front Desk Manager and the direction of the Front Office Manager, the Front Desk Agent operates the switchboard, checks guests into and out of the hotel, acts as a service representative and performs other duties as required by management.
Specific Duties & Responsibilities
Checks In A Guest
o By registering the guest properly and completing the necessary forms;
o By receiving payment;
o By entering the appropriate information onto the computer;
o By ensuring the guest is aware of the services we offer;
o By advising the guest of any surcharges he/she may encounter;
o By maintaining a professional demeanor as a representative of hotel management;
Checks Out a Guest
o By preparing for all guest departures by reviewing accounts for correctiveness;
o By printing a copy of the guest receipt and showing the charges to the guest’
o By allowing the guest to taker a moment to review the charges;
o By reconfirming method of payment;
o By processing method of payment according to company guidelines;
o By filing the checked out guest’s registration card appropriately.
Sells The Hotel To Walk In Traffic
o By knowing our product;
o By showing guest rooms;
o By attempting to up sell guests with special needs;
o By being familiar with special packages available, as well as current rates;
o By promoting our Food and
Beverage services.
 

Take Room Reservations
o By checking space availability and accurately quoting room types and rates available;
o By advising of guaranteed reservation policy, check in and out times and cancellation penalty policy;
o By reconfirming information to guest accurately and providing an email confirmation if requested;
o By thanking the customer for their patronage;

Act As Hotel Operator
o By answering calls promptly and using the hold minimally;
o By announcing the hotel name when answering incoming calls or advising in-house callers they have reached the front desk;
o By taking messages promptly and completely;
o By setting up wake-up calls as per guest requests;
o By routing calls efficiently.
Maintains A Float
o By carefully counting cash receipts;
o By displaying any notes received while making change;
o By ensuring cash drawer is secure;
o By providing pre-determined exchange value for American currency or t/cheques;
o By carefully posting all payments and remittances made to the front desk;
o By preparing cash-out according to company policy and carefully and neatly documenting cash-out at end of shift.

Provide Security To Registered Guests
o By providing safety boxes and limiting access to the box to the registrants of the box.
o By keeping in house lists private and away from the public;
o By not stating a guest’s name and room number aloud;
o By keeping guest room numbers private from callers;
o By maintaining strict key control to guest room and hotel access keys (particularly pass keys);
o By assisting in emergencies.

Reporting
Reports directly to: Front Desk Manager

 
 
      
Please submit resume to mrhrecruitment@brewster.ca or fax to (403) 760-8567





Click here to fill out an employment application form.


To view more jobs offered at Brewster, Click Here.

IMPORTANT NOTICE: The Mount Royal Hotel recruits for employment positions in Canada only. Please note: our hotel name and website has been used for the illegal recruitment of non-Canadians.

 

 




Mount Royal Hotel - Banff, Alberta, CanadaThe Heart of Banff, AlbertaVirtual ToursHot Deals - Find Out MorePurchase Gift CertificatesEmail - Special OffersSightseeing/Airport Shuttle


home l a heritage hotel l specials & packages l rooms & rates l reservations l location l amenities
hotel ratings l meetings & weddings l travel agents l gift certificates l employment
media centre

Mount Royal Hotel
138 Banff Avenue, P.O Box 550, Banff, Alberta T1L 1A7
Toll Free: 1-877-442-2623 Telephone: (403) 762-3331 Fax: (403) 762-8938
Email: info@mountroyalhotel.com

© Mount Royal Hotel
Created and designed by World Web Technologies



Return To Home